After Sales Manager

The After Sales Manager position centres on sales support function, ensuring timely resolution of customer complaints, product issues, and service requests. It would suit someone who can bring strong professional approach to the role.

Where the work sits

Take ownership of the after-sales function, ensuring a responsive, efficient, and cost-effective service that consistently exceeds customer expectations while driving continuous im. Proven experience in an after-sales, service, or customer support management role within a manufacturing or engineering environment.

How the role works day to day

Sales support function, ensuring timely resolution of customer complaints, product issues, and service requests. Leading, coach, and develop the after-sales team, including performance management, training planning, and regular one-to-one reviews. Collaborate cross-functionally with Engineering, Production, Sales, and senior leadership to support overall business objectives.

What helps in this setting

Strong professional approach.

Practical details

• Additional detail: Training or development support may be provided.

What needs to be in place

• Not all agencies are the same…MCS Group are passionate about providing a first-class service to all our customers and have an independent review rating of 4.9 stars on Google.
• Strong analytical capability with experience producing reports and insights to support senior management decision-making.
• Solid commercial awareness, including cost control, pricing structures, and quotation management.

Job details

• Benefits mentioned: Training