Aftersales Administrator

Aftersales Administrator focuses on dealing mostly with customer complaints and resolving issues via email and telephone.

What the role involves

• Dealing mostly with customer complaints and resolving issues via email and telephone.
• Investigating and solving customers problems, including complex or long standing problems that have been passed on by other teams Liaising with internal departments, suppliers and.
• Dealing with invoice and credit note queries.
• Improving customer service procedures, policy and standards.
• Liaising with the management team to improve customer service.
• We would LOVE to hear from you if you have the following skills and experience.

Skills and requirements

• Administrative, office, reception, data, systems, or coordination experience may be useful.

Candidate fit

• organisation, accuracy, communication, and careful task follow-through

Additional role context

• Would you like to work for a successful, market leading company where people genuinely matter?