Amazon Connect GTM & Solutions Lead

This Amazon Connect GTM & Solutions Lead role with About the RoleCapgemini’s Business Services Global Business Line is focused on serving as the strategic lead for Amazon Connect‑based pursuits during the pre sales and solutioning phases. It would suit someone who can bring strong professional approach to the role.

Role overview

Contribute to operating model design, service standards, staffing pyramids, and team readiness. Guide and mentor teams to ensure high‑quality delivery and operational excellence.

Main responsibilities

Serve as the strategic lead for Amazon Connect‑based pursuits during the pre sales and solutioning phases. Transform proposed solutions into executable delivery plans across operations, technology, and workforce domains. Participate in shaping GTM strategies, service offerings, and transformation assets.

What helps someone succeed

Strong professional approach.

Requirements

• Leading the development of end‑to‑end operational strategies aimed at enhancing customer and client experience.
• 5 to 10 years of consulting or relevant experience delivering Contact Center technology solutions with a strong focus on Amazon Connect.
• 7 to 10 years of hands on experience in BPO or multi‑client Contact Center operations using Amazon Connect or other cloud CCaaS platforms such as Genesys Cloud.

Job details

• Additional detail: Training or development support may be provided.