Application Support Analyst
Job description
As a Application Support Analyst, the work centres on be provide 1st & 2nd line support for internal and external users request ensuring tickets raised are managed and closed effectively to the customers’ satisfaction and SLA’s are me. It would suit someone who can bring technical problem-solving, documentation, and careful delivery to the role.
Where the work sits
Escalate tickets to the relevant teams as necessary tracking the resolution and ensuring all stakeholders are kept informed and assigned tickets in a timely manner. Application Support / SQL / JIRA / ITIL Perm Application Support Analyst, hybrid working, London based insurer, upto £41k base + bonus & benefits.
How the role works day to day
Be provide 1st & 2nd line support for internal and external users request ensuring tickets raised are managed and closed effectively to the customers’ satisfaction and SLA’s are me. Carry out SQL configuration changes and run queries to assist in troubleshooting issues, produce reporting on Service Desk statistics as necessary while updating and maintain docum.
What helps in this setting
careful practical judgement. London Market insurance industry. Strong professional approach.
Practical details
- Work model: Hybrid.
- Additional detail: Bonus opportunities may be available.
What needs to be in place
- Technical experience of User management tool, SQL or other Database scripting language skills (Preferable) & PowerBI is ideal.
- Experience with ITIL framework and JIRA Service Desk tool.
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