Application Support Engineer

The Application Support Engineer position in Computer Science centres on providing multi-level troubleshooting and technical support to clients to resolve product and hosting issues with speed and accuracy. It would suit someone who can bring technical competency: You will be able to demonstrate familiarity with web-related technologies, such as HTML, CSS, Java to the role.

Who the work supports

Wherever you find ambitious companies investing in their people, you’ll find Learning Pool. Be responsible for managing tier 2 support cases and troubleshooting complex issues across all of Learning pools products and solutions within the application support team.

Engineering work involved

Provide multi-level troubleshooting and technical support to clients to resolve product and hosting issues with speed and accuracy. Responsible for fault reproduction and troubleshooting, root cause analysis, bug tracking and issue resolution. Work closely with Customer Support, Development, and Infrastructure to improve the resolution time and quality of our responses.

What helps in this technical role

Technical competency: You will be able to demonstrate familiarity with web-related technologies, such as HTML, CSS, Java. Critical thinking: You will have excellent analytical and problem-solving skills.

Technical skills and requirements

• Delivering a positive experience by proactively tracking all tier 2 cases through the case lifecycle and ensuring clear communication between all stakeholders.
• Service Orientation: You will be focused on delivering an exceptional customer experience.

Job details

• Learning companies in the world, servicing more than 2,000 customers and 24 million learners globally.
• Our expert team creates the content and technology solutions that engage and empower modern leaders, using pioneering technology and creative content that we build.
• We’re passionate about customer success and our customers trust us to deliver long lasting value, a great return on investment and excellent customer service.
• Learning Pool welcomes passionate people from all kinds of backgrounds.

Requirements mentioned

• JavaScript