Application Support Lead

As a Application Support Lead, the work centres on day-to-day, you'll oversee application support, making sure issues are resolved efficiently while maintaining a strong customer-first mindset across the team. It would suit someone who can bring acting as the main point of contact for third-party infrastructure providers, you'll ensure hosted environments are secure and reliable, while also keeping a close eye on performan to the role.

Role overview

Alongside this, you'll embed and evolve IT Service Management best practices, bringing structure and consistency to incident, problem, and change processes. Play a key role in managing software releases and upgrades, ensuring deployments are smooth, well-communicated, and minimally disruptive.

Main responsibilities

Day-to-day, you'll oversee application support, making sure issues are resolved efficiently while maintaining a strong customer-first mindset across the team. Their platform is trusted by major international brands, and as they continue to scale, they're looking for someone to take their support function to the next level. This is a high-impact leadership role where you'll have real ownership, influence, and the opportunity to shape how customer support is delivered across the business.

What helps someone succeed

Acting as the main point of contact for third-party infrastructure providers, you'll ensure hosted environments are secure and reliable, while also keeping a close eye on performan. Excellent stakeholder management and communication skills. Strong professional approach.

Requirements

• Proven ability to manage third-party suppliers or service providers.
• Experience in a senior support or service delivery leadership role.
• Take the lead in shaping and driving a high-performing customer support function, ensuring a seamless and high-quality experience for clients.

Job details

• They offer remote-first working environment that supports work-life balance (must be UK based).
• Join a fast-growing, specialist software company delivering mission-critical solutions to a global client base within a highly regulated industry (remote - must be UK based).
• On top of this, you'll have access to funded training and development programmes, a home office allowance to set yourself up for success.
• If this sounds of interest, please apply or reach out to Matt Mac.