Apprentice Aftersales Advisor

Apprentice Aftersales Advisor focuses on advise customers about necessary service.

What the role involves

• Advise customers about necessary Service.
• Answer telephone queries and respond to customers’ needs.
• Collect data from customers to facilitate and qualify the customer service or repair requirements.
• Preparing repair order documents including pricing up parts required.
• Deal with queries and complaints in a professional manner.
• Demonstrate consistent good customer service.

Skills and requirements

• GCSE Maths and English or equivalent.
• Computer literate, especially Microsoft Office.
• Will be enrolled on a Level 2 Customer Service Standard – Duration of apprenticeship 12 months.

Candidate fit

• Customer care skills.
• Communicates clearly and concisely, both orally and in writing, with customers, colleagues, and suppliers of all levels.
• Able to translate this into actions to deliver high levels of customer satisfaction.