Assistant General Manager – V&A Museum

As an Assistant General Manager in South Kensington, the work centres on supporting oversee task-by-task operations and maintain performance standards. It would suit someone who can bring background in high‑volume and/or multi‑site operations preferred to the role.

Who the work supports

Located in South Kensington, the V&A Museum is one of the world’s leading museums of art, design, and culture, welcoming visitors from around the globe. Across the museum, our cafés offer relaxed and inviting spaces for guests to pause and enjoy great food and drink during their visit.

How support shows up

Help oversee task-by-task operations and maintain performance standards.

The approach that fits

Background in high‑volume and/or multi‑site operations preferred. Confident communicator who motivates and engages teams. Enhanced maternity and paternity leave pay for when your family is growing.

What needs to be in place

• Rate: £43,000 - £46,000 pa (depending on experience).
• From freshly made coffee and light bites to wholesome lunches and sweet treats, our cafés are a key part of the V&A visitor experience.

Job details

• Help lead and structure the team to deliver high product and service standards.
• Support initiatives to improve sales and service performance.
• Support team performance through coaching, training, and feedback.
• Ensure an excellent customer experience across front and back of house.