Assistant Manager Client Services

The Assistant Manager Client Services position centres on managing rotas, authorise leave, and track team absences. It would suit someone who can bring stay calm, adaptable, and composed under pressure to the role.

How the role is set up

This is a hands-on leadership role, ideal for someone who thrives on responsibility, takes pride in high standards, and leads with confidence and warmth. Lead regular 1:1s, set goals, and support individual development plans.

Where someone would start

Managing rotas, authorise leave, and track team absences. Uphold impeccable standards of cleanliness, presentation, and hospitality throughout the Centre. Coordinating and document daily team briefings.

What helps someone build confidence

Stay calm, adaptable, and composed under pressure. Build trust quickly and create a warm, elevated atmosphere. Love taking initiative, staying solutions-focused, and confidently owning client-facing events.

What is expected

• Overseeing on-site staff, including Client Experience Assistants, cleaners, maintenance teams, and contractors.
• Play a key role in managing on-site teams, supporting operational excellence, and stepping into the Centre Manager role when required.
• We are seeking an exceptional Assistant Centre Manager to help deliver seamless daily operations and an outstanding client experience within a fast-paced, premium environment.

Job details

• Work model: On-site.