Associate Advisor

Customer Service Advisor focuses on handle enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.

What the role involves

• Handle enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.
• Update systems and keep customers informed with clear, accurate information.

Skills and requirements

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• The Wiley location in Bognor Regis is home to our award winning European Distribution Centre (EDC), and holds approximately 7 million books which are delivered across the EMEA regi.
• Servicing individual consumer orders from our websites to internet bookstores and high street shops we aim to turn any requests around in a 72 hour period from order through to del.
• Our Customer Service team are now recruiting for a Customer Service Advisor within their busy department which has a proven track record of providing excellent customer service.