Associate

As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings. YOUR RESPONSIBILITIES

Live Our Vision, Values and Beliefs every day

Represent the RH brand through polished communication, personal appearance and professionalism 

Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations

Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded

Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems 

Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships

Qualify and educate potential design customers on services offered by RH Interior Design 

OUR REQUIREMENTS

+ years of experience in Customer Service, high-end furniture and luxury retail preferred

Fluency in French, written and verbal

Poise and confidence to interact with high-end customers while maintaining confidentiality

People and relationship-driven

Driven to deliver first-class service and exceed customer expectations

Ability to recognize and respond to multiple priorities

Exceptional analytical, problem-solving and decision-making skills

Strategic, highly organized and results-oriented

Excellent verbal and written communication skills

Commitment to Quality with exceptional attention to detail 

Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications

Willingness to work a flexible schedule, including evenings, weekends and holidays

PHYSICAL REQUIREMENTS

Ability to be productive working remotely

Ability to travel to the nearest gallery as needed