Audit and Quality Performance Lead

As a Audit and Quality Performance Lead, the work centres on take the lead on claim file audits and quality reviews across the liability team, including both file and call reviews. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

Where ownership sits

It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. Review claims to make sure decisions are correct, fair and consistent, and that agreed standards are being met.

What the role carries

Take the lead on claim file audits and quality reviews across the liability team, including both file and call reviews. Work with colleagues across the wider technical community to help design training plans and learning materials. Delivering training and technical guidance to claims handlers, both online and face to face.

Practical details

• Leeds / UK / Hybrid.
• Job Type: Permanent.
• Remuneration: Competitive salary taking into account skills, experience and qualifications.
• Work model: Hybrid.

Job details

• Benefits mentioned: Training