Backs Team Manager

Backs Team Manager focuses on manage the team through forward planning and performance management ensuring that all kpi’s and sla’s are met for the customer.

What the role involves

• Manage the team through forward planning and performance management ensuring that all KPI’s and SLA’s are met for the Customer.
• Compliance with all security standards required surrounding Customer.
• Undertake regular reviews of volume forecast and amend resource planning as appropriate.
• Conduct 121’s and appraisals for Operations Team.
• Ensure daily performance information is produced, variances investigated appropriate action taken.
• Swift and clear communication to Operational Team.

Skills and requirements

• Previous experience in the mail or distribution industry.

Confirmed role details

• Competitive Rates of Pay.
• Holidays: 25 days increasing with length of service + bank holidays.
• Company Pension Scheme.
• Employee Assistance programme including 24/7 Virtual GP.