Band 3 Customer Helpline Administrator (Belfast)

Band 3 Customer Helpline Administrator focuses on handling incoming calls and customer queries professionally and efficiently.

What the role involves

• Handling incoming calls and customer queries professionally and efficiently.
• Processing urgent and routine stock orders using warehouse management systems.
• Resolve after-sales delivery discrepancies.
• Analyse stock exception reports using Microsoft Excel and Outlook.
• Supporting customers with stock returns and complaints processes.
• Work collaboratively with logistics, warehouse, and stock management teams.

Skills and requirements

• 5 GCSE's including Maths and English (Grade A-C).
• A relevant NVQ/GNVQ Level 2 qualification with 1 year's relevant experience.
• 2 years' relevant customer service or administrative experience.
• Experience using purchasing, finance, or e-commerce systems.

Confirmed role details

• £12.75 per hour.
• Temporary, for a 6-12 month duration.
• Monday to Friday, 9 am-5 pm.
• This is a fast-paced, customer-focused role supporting Health & Social Care services across Northern Ireland.

Candidate fit

• organisation, accuracy, communication, and careful task follow-through

Additional role context

• Honeycomb are delighted to be working with the Business Services Organisation to recruit a Band 3 Customer Helpline Administrator.