Blue Planet Advanced Technical Support: BPUAA Support EMEA

Blue Planet Advanced Technical Support: BPUAA Support EMEA focuses on serve as the primary contact for blue planet customer cases, with a focus on uaa.

What the role involves

• Serve as the primary contact for Blue Planet customer cases, with a focus on UAA.
• Resolve production and non-production issues in collaboration with internal teams.
• Develop Unix/Shell scripts to automate monitoring, data collection, and alarm generation.
• Perform root cause analysis (RCA) and document resolutions and learnings.
• Share customer feedback with PLM and R&D to inform future product enhancements.
• Supporting occasional off-hours or weekend activities.