Branch Manager

Branch Manager focuses on strategic planning: develop and implement a strategic and tactical business plan to drive profitable performance and achieve growth targets.

What the role involves

• Strategic Planning: Develop and implement a strategic and tactical business plan to drive profitable performance and achieve growth targets.
• Customer Management: Execute agreed customer plans for selected accounts, ensuring quality customer contact and effective implementation.
• Service Excellence: Ensure the branch meets service targets across all business segments, with a focus on delivering exceptional customer experiences.
• Performance Monitoring: Monitor sales, profitability, and service KPIs, taking appropriate action to ensure targets are met. Ensure compliance with standard operating procedures, h.
• Support functions, and stakeholders to contribute to the effective operation of the business.
• Collaboration: Work closely with other branches.

Skills and requirements

• COLLABORATION: Building partnerships and working collaboratively with others to meet shared objectives.
• TAKES ACCOUNTABILTY: Takes action, addresses obstacles to get work done and meets commitments.
• CUSTOMER FOCUS: Building strong customer relationships & delivering customer centric solutions.
• DEVELOP OTHERS: developing people to meet both their career goals & the organisations goals.

Additional role context

• Develop, and engage branch colleagues to meet performance targets.
• Support career development, and foster a positive team environment.
• Supplier Engagement: Collaborate with key suppliers to drive joint customer activities and strengthen partnerships.