Brand Specialist Beauty Workshop

Brand Specialist Beauty Workshop focuses on understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards.

What the role involves

• Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards.
• Develop your own client base.
• Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service.
• Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team.
• Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback.
• Be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support.

Skills and requirements

• Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
• A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you.

Additional role context

• Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss.
• Adapt to the challenges that vary from day to day.
• Be set sales, CRM, and NPS targetsto name a few.