Brand Specialist

Brand Specialist focuses on understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards.

What the role involves

• Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards.
• Develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service.
• A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team.
• Collaborative. Your brand partner or contact within our own team will rely on you to keep them informed, whether successes, challenges or customer feedback.
• Approachable. You will be a leader in your department and will be invested in your wider team and on hand for requests, be they queries, coaching support.
• Maintaining the Selfridges standards and inspire others to deliver the same.

Skills and requirements

• Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise.
• Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit wi.

Additional role context

• Brand Specialist (Supervisor) - Beauty Workshop.
• Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss.
• All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and a.