Broking Quality & Standards Consultant

Broking Quality & Standards Consultant focuses on play a key role in helping a growing commercial insurance broking team deliver high-quality advice and service.

What the role involves

• Play a key role in helping a growing commercial insurance broking team deliver high-quality advice and service.
• It's compliance with a 'small c' - making sure the team is following best practice and offering excellent service to clients, without heavy reporting, complaints management, or FCA.
• Review files across new business, renewals, and mid-term adjustments to maintain quality and consistency.
• Provide practical feedback and coaching to help colleagues grow.
• Identify trends and training needs to improve team performance.
• Work with operational and technical colleagues to enhance processes.

Confirmed role details

• Competitive pay up to £55,000 plus 10-15% bonus, pension, and 25 days' leave + bank holidays.

Additional role context

• This isn't a heavy compliance role - it's about supporting your colleagues, sharing your expertise, and shaping best practice across the team.
• Work-life balance and wellbeing benefits.
• Support colleagues, and take on more responsibility, This role is based in Birmingham.

Known job details

• Pay: £55,000