Business Analyst

Business Analyst focuses on maintain customer data in salesforce.commanage recurring file uploads, perform data hygiene (deduplication, normalization).

What the role involves

• Maintain customer data in Salesforce.comManage recurring file uploads, perform data hygiene (deduplication, normalization).
• Ensure adherence to data governance and security standards.
• Deliver Salesforce reports and dashboards.Build actionable analytics for Sales, Customer Success, and Operations.
• Monitor data quality, completeness, and timeliness.
• Design, document, and optimize ERP business processes.Map current-state (Microsoft Dynamics) processes and define future-state (SAP) workflows, controls, and handoffs across Order-.
• Maintain high-quality process and system documentation.Produce SOPs, swimlane diagrams, data dictionaries, and change logs.

Skills and requirements

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.
• Minimum 2 years of experience in sales, business, marketing, or financial analysis.
• Coursework or certifications in Salesforce Administration, ERP systems (SAP, Microsoft Dynamics), or Business Process Management is preferred.
• Ensure data integrity, and generate actionable insights using tools like Salesforce reports and Excel.