Business Support Administrator

Business Support Administrator focuses on screen and triage referrals into the single point of access (spa) from gps, service users, carers, and partner organisations.

What the role involves

• Screen and triage referrals into the Single Point of Access (SPA) from GPs, service users, carers, and partner organisations.
• Ensure urgent cases are escalated promptly.
• Follow protocols to ensure accurate, timely allocation of referrals.
• Maintain confidentiality on client systems.
• Provide signposting to HCRG Care Group services and other agencies.
• Handling call-backs to referrers, data cleansing, appointment booking/rescheduling, and issuing correspondence to patients.

Skills and requirements

• Good general education to at least GCSE level or equivalent, including Maths and English.
• Administrative experience in a busy, customer facing environment.
• High levels of computer literacy – to include a good working knowledge of Microsoft Office packages incusing Outlook, Word, Excel.

Confirmed role details

• Starting salary from £24,853 with access to our group pension.
• Care – backed up by at least £100,000 of ringfenced innovation funding each year.
• An open and just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health.
• The Business Support Administrator role will cover Redhill It will involve supporting our Surrey-wide service.

Candidate fit

• organisation, accuracy, communication, and careful task follow-through

Known job details

• Pay: £24,853