Business Support Customer Service Manager

This Business Support Customer Service Manager role with Management level is focused on leading & develop a high‑performing CS team. It would suit someone who can bring ownership, clear communication, and practical organisation to the role.

Known job details

• Employer: Management level
• Pay: £40,000 - £50,000
• Develop an internal and off shore Customer Service team for this iconic Sports brand.
• We’re looking for a Customer Service Manager to lead.
• Oversee daily operations, coach coordinators, optimise processes, and work closely with Sales & Logistics to keep orders moving and customers happy.
• Additional detail: Bonus opportunities may be available.

Likely focus of the role

• Leading & develop a high‑performing CS team.
• Managing orderbooks, customer data & key KPIs.
• Build strong relationships with internal & external partners.

Requirements mentioned

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.