Call Center Representative

Call Center Representative focuses on effectively explain relevance of the study to participants, as well as the essential clinical trial details they need to make the decision of participating in research.

What the role involves

• Effectively explain relevance of the study to participants, as well as the essential clinical trial details they need to make the decision of participating in research.
• Scheduling appointments of the potentially qualified participants with the screening department and coordinating logistics.
• In this job, you will witness firsthand safety research as it is being conducted in real time.
• Embark on a fulfilling career as you support us on our mission “To help make life-changing healthcare solutions possible”.
• Our unwavering commitment is to revolutionize the development process, ensuring the swift delivery of life-changing ideas and therapies to patients in need.

Skills and requirements

• Occasional overtime on weekend and evenings may be required (compensated with flexi time.).

Confirmed role details

• This is a full-time , office based and permanent opportunity, working hours are 37 hours per week.
• Compensation includes an uncapped monthly bonus based on your achievement of recruitment targets (daily calls made, screened completed, appointments scheduled, etc.).

Candidate fit

• This job relies heavily on telephone skills and customer service, so call center experience is a must-have.
• Able to demonstrate working knowledge of Microsoft Office (Outlook, Word, Excel).
• Previous experience in clinical trials and knowledge of medical terminology ideal, but not a must (we´ve a robust training program with our doctors to teach all you need).

Additional role context

• With over 19,000 staff conducting operations in more than 90 countries, Fortrea is transforming drug and device development for partners and patients across the globe.
• A brand new, world class, state-of-the-art 65,000 ft² clinic with 100 beds, fully dedicated to Phase I Clinical research (and 7 minutes walking from the train station!).