Call Centre Advisor

Looking for a role where you can genuinely support people, solve problems, and enjoy a varied, fast-moving working day? Join a well-established organisation and become part of a friendly, supportive call centre team, where you’ll gain valuable office-based experience.
In the Call Centre Advisor role, you will be:

Responding to customer enquiries through multiple communication channels including phone, email, Live Chat, and SMS

Booking, amending, and managing customer appointments efficiently

Making proactive outbound calls to optimise appointment schedules and promote relevant offers

Accurately updating customer records and interactions within the CRM system

Delivering a consistently professional, empathetic, and high-quality customer experience

To be successful in the Call Centre Advisor role you will need:

Previous experience in a customer service or call centre environment

Confident IT skills, including Microsoft Word, Excel, and Outlook

Ability to remain calm, professional, and solution-focused in busy or challenging situations

Strong telephone manner, including handling sensitive or complaint-based calls

Empathy and patience, particularly when supporting customers with communication difficulties

Excellent attention to detail and a strong team-player mindset

Flexibility to work a rotating shift pattern

This is a temporary position for approx. 2 month initially, offering full time hours on a 4-week rotating shift pattern, including 1 Saturday a month. You'll be based in modern, accessible offices in Llandudno, starting on an hourly rate of £12.71 per hour + benefits of weekly pay and holiday accrual. If customer care truly matters to you, this could be the role you’ve been looking for. Please apply today.