Call Centre Advisor

Call Centre Advisor focuses on handle enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.

What the role involves

• Handle enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.
• Update systems and keep customers informed with clear, accurate information.

Skills and requirements

• At least 2 years’ experience in a Call Centre or Contact Centre environment.
• A natural communicator with strong verbal and written skills.
• Confident handling queries, objections, and complaints.
• Comfortable using Microsoft Office and CRM systems.

Confirmed role details

• Job Type: Full Time.
• 40 hours per week (rota-based shifts).
• This is a great opportunity to be part of a growing high-performing of team of 6 call centre agents.
• Support customers with their storage needs, and play a key role in driving sales performance, all while delivering an excellent customer experience.

Candidate fit

• phone confidence, patience, accurate system updates, and calm communication