Centre Support Assistant / Receptionist

Centre Support Assistant focuses on handling all customer queries in a professional and timely manner through any medium (in person, phone, e-mail or on-line).

What the role involves

• Handling all customer queries in a professional and timely manner through any medium (in person, phone, e-mail or on-line).
• Distributes enquiries, calls and messages to colleagues in an accurate, timely and appropriate manner.
• Obtain all necessary customer information in order to share data with colleagues and input on to the required system documents. Fully maintain accurate data relating to customers a.
• Maintaining accurate customer enquiry records as defined by management.
• Pro-actively approach customers in the showroom to discuss product information and offer help/advice and demonstrate vehicle options.
• Provide customers with specification information on all Porsche products and services available through the Centre including Aftersales.

Additional role context

• Receptionist the hours are Tuesday to Friday 11am to 6pm and Saturdays 8am to 5pm.
• Receptionist, you will also provide an efficient and effective administration support service to the management team, including.
• Presenting a warm welcome to all customers and visitors to the Centre.