Claim/Customer Service Advisor

Customer Service Advisor focuses on coordinating and scheduling repair works for insurance claims.

What the role involves

• Coordinating and scheduling repair works for insurance claims.
• Acting as a point of contact for customers, insurers, and trades.
• Managing job records and claim related documentation.
• Tracking progress and resolving issues where possible.
• Supporting the wider team to ensure timely and efficient delivery.

Skills and requirements

• Experience in claims handling, coordination, or a similar role.
• Strong organisational skills with the ability to juggle priorities.
• You may be contacted directly by the employer should they wish to progress your application.
• Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.

Confirmed role details

• £26,500 FTE (pro rata for part-time hours).
• Permanent role with Full Time or Part Time options.
• Flexible working arrangements depending on experience.
• Excellent rates of pay depending on experience.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Additional role context

• A busy and growing building services provider specialising in insurance repairs and property restoration is seeking a claims/Customer Service Adviser to support its expanding opera.
• We pride ourselves on creating a supportive and friendly working environment where our team genuinely work together to deliver the best possible experience for customers.
• Customer Service Adviser to join our growing team based in Rackheath.

Known job details

• Pay: £26,500