Claims Coordinator

Claims Coordinator focuses on in this role, you will help ensure that every touchpoint with belfor is engaging, efficient, and effective.

What the role involves

• In this role, you will help ensure that every touchpoint with BELFOR is engaging, efficient, and effective.
• As the first point of contact for our customers, you will manage job lifecycle workflows related to Restoration and Reinstatement following insurance claims.
• Serve as a central point of contact for policyholders, insurance clients, field technicians, and office teams to ensure efficient job completion.

Skills and requirements

• Striving to deliver the highest level of customer experience, you will be a key liaison between the policyholder, the insurance company, our in-house field teams (technicians, trad.
• Previous experience in administration, claims handling, or customer service.
• Experience in dealing with customers on the phone and demonstrating empathy with customers who may be distressed.
• An understanding of claims management tools and systems is an asset but not required.

Confirmed role details

• 28 days Annual Leave.
• Retirement Pension Plan.
• Health Cash Plan.

Additional role context

• We know what we're doing - BELFOR is the global market leader in damage restoration.
• Our base in Germany: at over 40 locations with more than 1,100 employees.
• Taking ownership of the claim lifecycle from receipt of the initial instruction to job completion.