Claims Team Leader — London Market

The Claims Team Leader position in London Market centres on this role will oversee a team of Claims Adjusters, providing day-to-day support, guidance, and oversight, while ensuring service standards and performance metrics are met. It would suit someone who can bring strong leadership and operational judgement to the role.

What the work leans on

Will be predominantly office-based, with 1 day working from home. Be someone who can balance hands-on claims expertise with team leadership and oversight.

Where the technical work sits

• This role will oversee a team of Claims Adjusters, providing day-to-day support, guidance, and oversight, while ensuring service standards and performance metrics are met.
• The Leeds team will oversee day-to-day claims activity and handle high-volume, lower-value claims within the London market.
• IPS is working with a Global Insurer that is building a new Claims team in Leeds to support its London office.

Technical requirements

• Still involves oversight of a portfolio of claims whilst supporting London Adjusters where required, covering a broad range of matters such as RTAs, marine cargo incidents, renewab.
• Or this position, experience across reporting and KPI management is important, including turnaround times, caseload monitoring, and peer reviews, alongside maintaining strong techn.

What helps delivery stay steady

Strong leadership and operational judgement.