Cleaner

The Cleaner position in Chippenham, England centres on providing exceptional support and advice to our customers is at the heart of our business. It would suit someone who can bring you are confident, collaborative and proactive, contributing ideas and sharing knowledge to support continuous improvement to the role.

How the role is set up

🚆 £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs. 🎁5% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.

Where someone would start

Providing exceptional support and advice to our customers is at the heart of our business. Managing inbound and outbound contact with customers regarding overdue accounts. Review billing, balances and energy consumption across customer accounts.

What helps someone build confidence

You are confident, collaborative and proactive, contributing ideas and sharing knowledge to support continuous improvement.

What is expected

• Confident communicator with the ability to handle difficult conversations professionally.
• Previous experience in debt collection, arrears or a contact centre environment.
• Experience in debt recovery, credit control, utilities or financial services.

Job details

• Supporting customers with varying contract types, billing structures and meter configurations, often during periods of cashflow pressure, dispute, or financial difficulty.
• For this role, we're looking for candidates who can come in to our Chippenham office, once a month.
• Full-time hours are 37.5 per week, Monday to Friday.
• We promote work-life balance and flexibility through hybrid working, which combines both remote and office work.