Client Consultant

Client Consultant focuses on managing customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area.

What the role involves

• Managing customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area.
• You embrace the clienteling tools available to you to manage your client book and you understand the importance of using an omni-channel approach.

Skills and requirements

• As a Client Consultant, you are an essential part of a team that delivers the extraordinary to our customers.
• Work as part of a team focused on creating a memorable customer experience.
• From selling and replenishing stock, cashing up and organising rails, to hosting and ensuring accurate data capture at POS and encouraging opt in you understand there is more to th.
• You personalise all communication with clients and keep My Yellow Book updated to enable you to demonstrate a deep knowledge of their preferences & interests.

Candidate fit

• Dedicate time to building a client base within your division and nurturing long-term relationships through proactive client development.

Additional role context

• Understand and follow health, safety and security procedures, and play an active role in preventing stock loss.
• Adapt your style and service to suit customer needs and preference.
• Introducing them to colleagues where appropriate.