Client Experience Onboarding Specialist

Posted On: 15th July 2024

Do you pride yourself on delivering exceptional customer service?

Our client is seeking a Client Experience superstar to provide support to our growing client base across Great Britain. Within this role, you will be the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client focused solutions.

Day to day:

* Contacting and welcoming clients, booking their initial appointments with consultants in line with service levels and diary booking guidelines.
* Ensuring all new business is accurately added to the spreadsheet and called within 1 hour of receiving.
* Ensuring that all client service issues whether verbal or written are acknowledged in line with the complaints procedure.
* Liaising with the new business resolution specialist to handle new business intent to cancels quickly and effectively.
* Ensuring that all client service issues are thoroughly investigated through discussion with the client and appropriate internal staff.
* Ensuring that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention.
* Accountable for obtaining a prompt response to client queries, service issues and requests to cancel.
* Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate.
* Receiving client and consultant telephone calls and resolve queries and service issues.

You:

* A “can-do” attitude, a thirst for knowledge and the ability to communicate knowledge effectively within the team.
* A team player.
* Ability to work in a fast paced environment.
* Strong time management skills.
* A dynamic and flexible approach, as well as the ability to work under pressure.

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