Client Services Administrator

Client Services Administrator focuses on acting as the first point of call for client service enquiries and work requests including, but not limited to, bulk waste collections, ad hoc work and sub-contracted work.

What the role involves

• Acting as the first point of call for client service enquiries and work requests including, but not limited to, bulk waste collections, ad hoc work and sub-contracted work.
• Managing relationships with sub-contractors to ensure delivery of services in accordance with client requirement and Just Ask expectations for quality, cost and time.
• Liaising with sub-contractors, clients and resident to arrange the delivery of sub-contracted works (. organising access, checking parking restrictions).
• Working with Finance to ensure revenue from ad hoc works is tracked effectively and billed in a timely manner.
• Managing data flow to/from client portals as required and ensuring data within client portals is managed in accordance with contractual requirements and client expectations.
• Briefing Operations Managers and other internal stakeholders on key issues such as complaints, escalations and positive client feedback as required.

Skills and requirements

• Administrative, office, reception, data, systems, or coordination experience may be useful.

Confirmed role details

• 37.5 hours a week, 8am/8:30am - 4pm/4:30pm.
• We are currently recruiting for an Administrator to work in a client service focused role across the full range of Cleaning and Grounds Maintenance services provided by Nexgen Grou.
• Will work with Operations Managers, Supervisors along with the Scheduling & Dispatch Team to support efficient and effective delivery of the programme of works schedule and ad hoc.

Candidate fit

• organisation, accuracy, communication, and careful task follow-through

Additional role context

• 1973), part of the Nexgen Group, is an award-winning provider of professional Cleaning and Grounds Maintenance services to the public and private sectors.