Client Services Supervisor

Client Services Supervisor focuses on day-to-day supervisory responsibility for the client services coordinator (full-time) and casual client services representatives during all periods of activity (auctions, exhibitio.

What the role involves

• Day-to-day supervisory responsibility for the Client Services Coordinator (full-time) and Casual Client Services Representatives during all periods of activity (auctions, exhibitio.
• Managing staff recruitment and performance monitoring of all staff within Client Services, including Gallery Invigilators on zero-hours contracts.
• Overseeing the scheduling of staff coverage to maximize efficiency, fulfill all tasks.
• Ensure standard operating procedures are maintained, updated, and communicated to team members.
• Managing reception costs for Berkeley Square, including stationery and post/courier services.
• Review similar office costs for regional European offices, ensuring that they are itemized against the correct financial reporting lines.

Candidate fit

• Excellent verbal and written presentation skills and ability to communicate in a professional manner with a wide variety of people.
• Full-time, Monday-Friday 9am-6pm, with flexibility to work evenings and weekends as required.
• Work is primarily undertaken in our Berkeley Square location, with limited travel to support Geneva sales.

Additional role context

• O Assist Gallery Registrar and Client Accounts to process lot payments.
• O Assist with Account Creation in conjunction with the US and HK CS teams.
• Ensure reception duties are carried out for non-Phillips tenants at Berkeley Square, remaining available to assist with any issues.