Client Success Manager

As a Client Success Manager, the work centres on renewals & Growth: Manage renewal cycles, identify upsell and cross-sell opportunities, and partner with sales and Client Partners to increase account value. It would suit someone who can bring strong professional approach to the role.

Where the work sits

Works closely with Client Partners, Delivery Stream leaders, HSS functional leaders, Sales Support, and Capability Leads. Reports to the HSS Territory CSM Leader and CES UKI Senior Management.

How the role works day to day

Renewals & Growth: Manage renewal cycles, identify upsell and cross-sell opportunities, and partner with sales and Client Partners to increase account value. Financial Ownership : Together with the Client Partners, oversee account financials, including forecasting and budget compliance. Risk Management: Track account health and lead proactive strategies to retain clients and reduce churn risk.

What helps in this setting

Strong professional approach.

Practical details

• Additional detail: Flexible working options may be available.

What needs to be in place

• Proven related experience, including client-facing or account management roles.
• Capable of achieving the required client security clearance.
• Bachelor’s degree or equivalent education and experience.

Job details

• Benefits mentioned: Training