Client Support Executive

Summary:

Our client, a rapidly growing energy company, is looking for a Client Support Executive to join their Client Delivery team. As a Client Support Executive, you’ll support Account Managers by handling day-to-day administration and operational queries across a portfolio of clients. You’ll manage supplier and contract queries, change-of-tenancy tasks, meter and billing issues, and identify anomalies, ensuring a customer-focused, high-quality service at all times. This is a busy, high-volume role, so energy industry experience is essential, along with strong organisational skills and a proactive approach. Apply today!

Key responsibilities for the Client Support Executive:

Support the Account Managers in managing client utilities and queries.

Ensure all account management and administrative activities are delivered on time.

Set up new client meters, validate data, issue termination notices, and monitor supplier objections.

Manage utility queries including meter reads, billing errors, incorrect information, reconciliations, and complaints.

Identify anomalies or missing information and ensure timely resolution across all accounts.

Liaise with clients on overdue debt, support supplier performance reviews, and assist with tender exercises.

Maintain accurate portfolio reporting and provide ad-hoc analysis when required.

Deliver excellent customer service to clients

Skills and experience required for the Client Support Executive:

Energy/utilities industry experience is essential

Proven experience managing supplier and contract queries

Strong administrative skills with excellent attention to detail

Excellent verbal and written communication skills

Highly organised, able to prioritise and manage multiple workloads effectively

Collaborative team player with the ability to support Account Managers

Customer-focused mindset, consistently delivering high-quality service

Adaptable and able to manage competing priorities in a fast-paced environment