Cloud Support Engineer

This Cloud Support Engineer opportunity is built around do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organisation?. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

How the role is set up

· Work on critical, highly complex customer problems that may span multiple AWS services. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship.

Engineering work involved

Do you want to be part of a customer facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organisation? We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success. WHAT DOES A CLOUD SUPPORT ENGINEER DO AT AWS?

Technical skills and requirements

• · Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
• · Drive projects that improve support-related processes and our customers’ technical support experience.
• Experience in software development, or experience in technical support.

Job details

• We’re continuously raising our performance bar as we strive to become Earth’s Best Employer.
• That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
• Shift pattern: Nights.
• Additional detail: Training or development support may be provided.