Colleague Knowledge and Governance Manager

Colleague Knowledge and Governance Manager focuses on experience in knowledge management or support content writing in a contact centre environment.

Skills and requirements

• Experience in knowledge management or support content writing in a contact centre environment.
• Experience using knowledge base or case management tools.
• Interest in digital servicing and AI, with an understanding of what good knowledge looks like for automation and agent assist.
• Telco experience is a plus, but not essential.

Confirmed role details

• 25 days of annual leave (plus bank holiday entitlement).
• Competitive pension scheme.
• Access to discretionary bonus.

Additional role context

• We launched in May 2015 and now have over 2.5 million Pay Monthly subscribers.
• We offer everything from super-value Pay-as-you-go and SIM-only deals, right up to the latest smartphones from the big-name manufacturers.
• As we grow our digital and AI-enabled servicing, you’ll make sure our knowledge is structured and reliable enough to support both agents and future automation.