Collections Customer Service Advisor

Customer Service Advisor focuses on handle enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.

What the role involves

• Handle enquiries, calls, emails, complaints, orders, bookings, or support requests according to the role.
• Update systems and keep customers informed with clear, accurate information.

Skills and requirements

• At least 6 months' experience in a customer service environment.
• Good Maths and English skills (GCSE Grade 4/C or equivalent).
• The ability to build effective relationships with colleagues and stakeholders.
• The ability to identify customers who may benefit from the Priority Services Register (PSR) and other support services.

Confirmed role details

• Clear salary progression pathway to £31,942.
• (£1000 maximum bonus opportunity for the performance year).
• Choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• 25 days annual leave, plus bank holidays.

Candidate fit

• clear communication, patience, accurate records, and reliable follow-through

Known job details

• Pay: £27,417