Collections Specialist

Collections Specialist focuses on as a collections specialist, you will be providing high quality support to our customers.

What the role involves

• As a Collections Specialist, you will be providing high quality support to our customers.
• Your aim will be to understand a customer's circumstance and offer the appropriate sustainable support for customers in financial difficulties or are experiencing in-life vulnerabi.
• Understand the needs of vulnerable customers and arrange the appropriate type of support, including signposting to organisations who can help.

Skills and requirements

• Collections and Recoveries experience is a must.
• Ability to deal with vulnerable customers.
• Experience of assessing affordability.
• An excellent understanding of what a good customer outcomes looks like.

Additional role context

• Resolve customer enquiries to completion, aiming for first contact resolution where appropriate.
• Identify and attempt to resolve potential customer complaints.