Commercial Operations Specialist

This Commercial Operations Specialist role in Technical Services is focused on partner with regional Technical Services teams to support day‑to‑day Salesforce usage, including case management, escalations, and work orders. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

What the work leans on

This is a Salesforce‑centric operational role, supporting how our global Technical Services teams manage technical cases, escalations, work orders, and service performance. Combines day‑to‑day operational support with longer‑term process optimisation and reporting.

Where the technical work sits

• Partner with regional Technical Services teams to support day‑to‑day Salesforce usage, including case management, escalations, and work orders.
• Own and optimise Salesforce case management workflows, ensuring effective triage, prioritisation, escalation, and resolution.
• Oversee escalation processes, helping ensure issues are handled efficiently with clear root‑cause analysis.

Technical requirements

• 1–3 years’ experience in Technical Services, Service Operations, Customer Support Operations, or Business Systems.
• Hands‑on experience using Salesforce, ideally Salesforce Service Cloud.
• Practical experience with: Case management Escalations Work orders Reports and dashboards.

Practical details

• Oxford Nanopore Technologies is transforming the way the world explores biology.
• Our sequencing technology provides real‑time, scalable insights — from portable devices to population‑scale platforms.
• Our mission is to enable the analysis of any living thing, by anyone, anywhere.
• Work model: Hybrid.