Community Resilience Officer

Community Resilience Officer focuses on provide financial inclusion support to vulnerable households, helping to address financial hardship and wider aspects of poverty.

What the role involves

• Provide financial inclusion support to vulnerable households, helping to address financial hardship and wider aspects of poverty.
• Offer practical guidance on budgeting, accessing benefits, and improving overall financial resilience.
• Work collaboratively with partner organisations and internal teams to provide holistic support tailored to individual client needs.
• Maintain accurate, up-to-date records on management information systems.
• Delivering community-based advice sessions and training to frontline staff on financial inclusion and poverty-related issues.
• Raise awareness of poverty issues and promote available support services.

Skills and requirements

• Full UK driving licence and access to a vehicle.
• Experience working with vulnerable customers and delivering advice or support services.
• Knowledge of budgeting, benefits, and managing complex or sensitive financial situations.
• Understanding of fuel poverty, its indicators, and effective interventions.

Confirmed role details

• Starting salary of £30,476 per annum.
• 27 days holiday (rising to 32 over 5 years’ service) + bank holidays.
• Your normal working hours will be 37hrs per week Monday - Friday with occasional evening work.
• Working arrangements are flexible in line with our Smart Working culture so that we deliver an excellent and accessible service for customers.

Known job details

• Pay: £30,476 per annum