Complaints and Information Governance Team Leader

3 months contract with a local authority

Job Purpose

• To lead, develop, and manage the Complaints and Information Governance function within Children’s Services, ensuring effective handling of complaints, members’ enquiries, Freedom of Information (FOI) requests, individual rights requests, and statutory agency enquiries. The role ensures compliance with legislative and regulatory requirements while promoting a culture of learning, best practice, and continuous improvement across the Directorate..
  

Key Duties/Accountabilities

• Provide strategic and operational leadership of the Complaints and Information Governance team, ensuring delivery against targets and Directorate priorities.
  
• Manage and develop staff, including up to 6 directly managed employees and up to 12 indirectly managed consultancy or contract staff.
  
• Act as the Directorate’s expert adviser on complaints handling, information governance, data protection, and relevant legislation.
  
• Lead complex, sensitive, and high‑risk investigations, applying professional judgement to protect the Council’s reputation and demonstrate learning.
  

Essential Experience Required

• Significant experience leading complaints, information governance, or quality assurance functions within a public sector or regulatory environment.
  
• Demonstrable experience of managing complex, contentious, and high‑risk investigations.
  

Essential Qualifications Required

• Degree or equivalent professional qualification, or substantial relevant experience in complaints handling, governance, law, or public administration.
  

Additional information to note

• Working Hours: 35 hours per week.
  
• We work on bi-weekly schedule.
  

The role closes soon, apply ASAP.