Complaints Case Manager

The Complaints Case Manager position centres on the investigation and resolution of written customer correspondence and telephone complaints, while managing a challenging caseload. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

Known job details

• Pay: £27,040
• Work model: Hybrid
• 36 hours per week, Monday to Friday.
• What you should bring to the role.
• To thrive in this role, the essential criteria you’ll need are.
• Strong problem-solving skills – including taking ownership and accountability.

Likely focus of the role

• The investigation and resolution of written customer correspondence and telephone complaints, while managing a challenging caseload.
• To be the main point of contact for customers within your caseload, keeping them fully updated at all times.
• To ensure that all customers are contacted by telephone where possible, and where not, all written communication adheres to our branding and regulatory guidelines.

Requirements mentioned

• To escalate unresolved issues and complaints with the relevant areas of the business to ensure a resolution for your customer within regulated timescales.