Contact centre agent

Contact Centre Agent - GalashielsWe have an exciting opportunity for a Contact Centre Agent to join our Contact Centre Team in Galashiels! Scott & Co is a leading provider of debt recovery, enforcement and citation services. We are part of Marston Holdings, the UK’s largest judicial services group, providing integrated court order compliance. The successful candidate will be involved in handling inbound calls and outbound calls, where you will be assisting customers with arranging payment plans, collecting payments and dealing with general queries. Day to Day Duties Include:

Managing customer enquiries and finding appropriate solutions to queries.

Customer payment plans over the telephone.

Ensuring customer records are updated accurately and timeously.

Ensure customer complaints are dealt with professionally and efficiently.

What you will get in return:

Staff benefits designed to suit your lifestyle - from discounts on retail shopping, travel, and socialising to health & wellbeing

Cycle to work scheme

24 days annual leave, plus 6 bank holidays

Based in the centre of Galashiels – great transport links

Pension scheme

 Interested? Apply Now! New starters will be subject to clearance through Disclosure Scotland and a Court Decree check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.