Contact Centre Agent

The Contact Centre Agent position centres on managing a pipeline of both inbound and outbound calls to resolve customer queries. It would suit someone who can bring strong professional approach to the role.

Role overview

We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. Position: Contact Centre Agent Location: Kilmarnock (Hybrid) Salary: [[SALARY_0]] + monthly bonus Start date is 18th of May 2026, interviews happening now!

Main responsibilities

Managing a pipeline of both inbound and outbound calls to resolve customer queries. Work to achieve set KPIs, ensuring these are met on a weekly basis. Ensure adherence to company policies and procedures.

What helps someone succeed

Strong professional approach. Driven and Confident individual, willing to learn new skills.

Requirements

• Navigate and update relevant systems with customer information.
• Available for Monday-Friday and occasional Saturday Shifts.
• You must be able to pass a credit check and disclosure check to be successful in this position.

Job details

• Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months).
• Pension (5% employee and minimum 4% employer contributions).
• £26,000 pa and opportunity to earn up to £500 bonus per month.
• 37.5 hours per week (Mon-Thu Shifts across 8am – 8pm, Fri 9am – 5pm & 1 in 3 Sat 8am – 2pm).