Role summary
The Continuous Improvement Manager will lead and drive continuous improvement methodology for Service Quality and efficiency through delivery of change initiatives that support the overall business strategy
Key responsibilities
Propose, agree and facilitate delivery of agreed targets for key quality, efficiency and cost KPI’s
Enablement and embedding Continuous Improvement capability across DX, supporting and facilitating the delivery of the Operational Excellence strategy
Developing a culture of Lean methodology with Continuous Improvement front and centre, with the implementation of practical problem-solving skills across the business in a sustainable manner
This role is hands‑on and influential, combining training, coaching and project support to build a strong Lean community and drive measurable improvements in service, safety, quality, cost and productivity. Knowledge, Skills & Experience
Continuous Improvement Enablement Enable the deployment of DX’s standard Continuous Improvement methodology (PDCA) across the business
Coach teams in the effective use of Lean problem‑solving tools including 5 Whys, Fishbone analysis and structured Kaizen events
Support teams to focus on root cause led sustainable improvement
Ensure that Continuous Improvement activity is aligned to the business strategy and operational excellence standards and objectives Lean Capability Building & Training Design and deliver a Lean and Continuous Improvement training programme for frontline leaders, supervisors and managers
Build confidence and capability in applying continuous improvement tools within day‑to‑day operational activities
Coach and mentor depot based Continuous Improvement champions and Operational Excellence leads
Support leadership teams to embed Continuous Improvement behaviours into daily routines and performance discussions
Actively grow and sustain a DX‑wide Lean community, creating a shared language, standards and ways of working
Facilitate knowledge‑sharing, best practice transfer and peer learning across sites. Performance Improvement & Project Support Facilitate structured improvement activities and Kaizen events aligned to operational performance priorities
Support the identification, prioritisation and delivery of Continuous Improvement projects with clear measures of success
Ensure interventions and best practice is captured and fed into standard deployment approaches Standardisation & Visual Management Support the embedding of Standard Operating Procedures, visual management and 5’S as foundations for improvement
Reinforce the consistent use of performance boards, daily management systems and operational rhythms
Work with operational leaders to ensure standards are practical, understood and consistently applied Stakeholder Engagement & Influence Develop strong working relationships with depot, hub and senior operational leaders
Communicate Lean concepts in a clear and practical manner considering and proposing how we motivate and recognise teams within the business for excellent performance and engagement Person Specification
Effective team working and networking skills and the ability to work independently using own initiative
Proven experience in Lean, Continuous Improvement or Operational Excellence roles
Strong practical application of PDCA‑based improvement methodologies.
Experience coaching leaders and teams in CI tools and problem‑solving
Ability to work effectively across multi‑site, operationally complex environments
Strong facilitation, communication and influencing skills
Data‑literate, with the ability to translate insight into practical action
Exposure to performance management systems and operational KPIs
A professional approach which generates credibility and confidence in others
The ability to work in partnership and across boundaries to achieve results
Confident and assertive with a self-motivated approach and flexible attitude
The ability to overcome obstacles to solve problems to achieve results
Ability to cope with pressure and work to tight deadlines
A personal commitment to continuous self-development
The flexibility to travel to and attend sites during their operational hours or when situations demand urgent action
Six Sigma Master Blackbelt or equivalent experience of being a leader and facilitator of Lean principles
A minimum of 10 years working in operational environments with a minimum of 5 years having been spent leading a programme of Continuous Improvement and associated methodologies
Strong practical application of PDCA based improvement methodologies
Personal commitment to the corporate values and objectives of DX and culture of continuous service improvement Benefits:
Competitive Rates of Pay
Company Funded Health Cash Plan
Holidays: 25 days increasing with length of service + bank holidays
Long Service Recognition scheme
Enhanced Maternity & Paternity
Enhanced Company Pension Scheme
Life Assurance
Private Medical Cover
Company Car/Car Allowance
Employee Assistance programme including 24/7 Virtual GP
DX Discounts Portal
Excellent opportunities for career progression and more!! We look forward to hearing from you!
