Creative Senior Account Manager

Job Title: Creative Senior Account Manager

Salary: Up to £33k pa

Location: Glasgow

Reference: J3323

Contact:

Telephone: 0141 647 6688

Categories: , , ,

Fabulous opportunity to join one of our most successful clients.

As Senior Creative Account Manager you are responsible for developing strong client relationships and delivering day-to-day support on all client account activity, working in conjunction with the wider business delivery / expertise.

Your responsibility is to ensure that all projects aremanaged in line with client policies and procedures. You are the pivotalday-to-day contact, liaising with colleagues across various departmentsincluding Design, Digital, Studio & Production, trafficking projects throughto end delivery.

Working as an integral part of the marketing team, sharingthe client’s vision and ethos and delivering excellence client service.

Key responsibilities

Client Internal/External

• To build,manage and develop the client relationship to ensure client’s expectations arefully met

• To liaisewith all stakeholders on a daily basis, developing and writing new briefs andliaising internally with various departments across to ensure smooth projectmanagement of all projects and campaigns, and that all client deliverydeadlines are managed

• To manageall workflow through Creative, Digital and Studio & Production teams,providing updates to colleagues and clients

• Toidentify how we can contribute to the clients’ strategy and delivers theopportunity to do so

• Work withthe Account Director to embrace change and offer innovative thinking

• A brandambassador within the agency for your clients

• Preparationof documentation for client meetings – weekly status, monthly update andquarterly review.

Financial

• Accurateestimating, invoicing and monthly budget reconciliation

• Forecastingand forward planning of clients spend

• Identifyand maximise cost saving opportunities

• Identifyand introduce new opportunities where appropriate

• To developMI to aid future client planning

• To ensuremonth end MI and KPI reports are completed on time, are 100% accurate anddistributed to client

Strategy and Leadership

• Understandscompetitors and positioning in the market

• Isknowledgeable in the clients’ sector and mindful of changes that could affectclients’ strategy

• Instil inyour team a good understanding of the business strategy

• Shareunderstanding of your client accounts with the wider team

• Continualdevelopment of Client Development Plans for key clients, identifying newinitiatives

• Work withAccount Director in delivery of additional service lines.

People Management

• Liaisewith the wider Account Management team to ensure resources remain in line withclient needs – holds regular 1-2-1 with Account Director

• DevelopAccount Managers to confidently communicate our proposition and services toclient

• Manageworkload effectively, seeking opportunities to expand knowledge, grow anddevelop

• Shareknowledge and best practice with colleagues, internal departments and otherbusiness units

Operational

• Manageand communicate to all concerned parties on major campaigns, providing budgetsand timing plans

• Produceminutes from review meetings and circulate as agreed

• Keep theclient advised on all new developments within our client

• Offerproactive advice to the client and initial briefing and planning stages, andthroughout project delivery phase

• Flexiblein your approach to workload and task allocation to ensure client demands aremet

• Resolveissues, escalating to Account Director where appropriate, including anycontract risks identified.