Critical Situation Manager

The Critical Situation Manager position centres on mentor internal support teams to ensure consistent, high quality execution of the CritSit process. It would suit someone who can bring ensures rapid resolution, maintains executive level communication, and contributes to continuous improvement of the global Crit to the role.

Where ownership sits

Join a team that leads the response to high priority customer escalations / incidents. The team operates globally across EMEA, Americas, and APAC, ensuring consistent, high quality management of business critical incidents for strategic enterprise customers.

What the role carries

Mentor internal support teams to ensure consistent, high quality execution of the CritSit process. Coordinating technical and non technical teams to accelerate issue resolution. Leading and manage critical customer escalations, ensuring adherence to the CritSit process.

What helps the work land well

Ensures rapid resolution, maintains executive level communication, and contributes to continuous improvement of the global Crit. Strong professional approach.

What the role depends on

• Proven Experience managing complex escalations across multiple teams.
• A background in incident management, customer success and or service delivery.
• Demonstrated Experience in a customer facing or escalation focused role.

Practical details

• Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom.
• Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003.
• Candidates must be citizens of the UK, USA, Canada, Australia, or New Zealand and must be based in the UK.
• TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group").

Job details

• Pay: £47,000 Annual