CRM Coordinator

CRM Coordinator focuses on the coordinator, retention marketing is an exciting entry point into crm and customer retention at michael kors.

What the role involves

• The Coordinator, Retention Marketing is an exciting entry point into CRM and customer retention at Michael Kors.
• This is a great opportunity for someone looking to build a strong foundation in CRM, with real exposure to end-to-end campaign execution, data and performance reporting, and cross-.
• Supporting CRM Specialist in delivering data capture initiatives across e-commerce and store channels, ensuring all touchpoints are functioning correctly, optimised for conversion and.
• Take ownership of the email QA tracker and conduct detailed cross‑device testing to ensure campaigns are accurate, error‑free and approved on time.
• Support with the implementation of optimisation actions to improve engagement and conversion.
• Assisting with driving SMS performance, supporting with campaign planning, copy briefs, audience selection and scheduling of on-demand messaging.

Skills and requirements

• Experience supporting SMS campaigns or other owned/retention channels.

Confirmed role details

• You’re building your CRM career and are excited to grow your knowledge of lifecycle marketing, data capture, and customer behaviour.
• 1–2+ years of experience in a marketing, CRM, e-mail, or digital coordination role – or demonstrable transferable skills from an adjacent background.
• Some hands-on experience with e-mail campaign execution or CRM platform support (exact vendor transferable).

Additional role context

• Provide general administrative support across the team, coordinating planning, execution and ad-hoc tasks, acting as a key support function to ensure the smooth day-to-day operatio.
• Help document processes, campaign workflows and best practices.
• Comfortable with Microsoft Office (Excel, Power.